Services
" Building Relationships, One Customer at a Time "
CUSTOMER SERVICE
Lowkia takes pride in delivering exceptional customer service to meet your business needs. We are here to assist you to ensure a seamless customer experience.
Voice
We provide real-time support via phone calls. This allows customers to engage in direct conversations with our knowledgeable agents, ensuring quick issue resolution and personalized assistance.
Chat
Your customers can interact with our agents in real-time through chat-based conversations directly from your website.
Our email solutions offer a convenient and asynchronous communication channel that enables your customers to send inquiries and receive prompt resolutions.
SMS
Our SMS customer service provides a quick and efficient way for customers to receive important updates, notifications, or support, with concise and targeted messages that can be accessed easily on their mobile devices.
Social Media
By engaging with customers on social media platforms, our social media support representatives provide a public-facing channel for inquiries and support.
Ready to level up your bussiness? Reach out.
"Unlock Your Growth Potential: Power Your Success with our BPO!"
LEAD GENERATION
Lowkia’s expertise in lead generation goes beyond numbers—we connect you with the right opportunities. With our support, every interaction becomes a stepping stone to growth, ensuring your business thrives with a consistent flow of valuable leads.
Targeted Lead Research
We conduct market research and data analysis to identify and qualify potential leads that align with the client's ideal customer profile, ensuring a effective lead generation.
Outbound Sales Campaigns
We implement strategic outbound sales campaigns, including cold calling and email outreach, to engage prospects, promote the client's products or services, and nurture leads through the sales funnel.
Lead Nurturing and Follow-up
Employing lead nurturing strategies to maintain communication with prospects over time, providing valuable information, addressing inquiries, and guiding them towards a purchase decision through personalized follow-ups.
Appointment Setting
Our team arrange qualified sales appointments between potential customers and the client's sales representatives, optimizing the chances of converting leads into actual sales opportunities.
Sales Performance Analytics
We use data analytics to track the effectiveness of lead generation efforts, measuring key performance indicators (KPIs), to continuously refine strategies and maximize sales outcomes
Ready to level up your bussiness? Reach out.
"Streamline, Simplify, Succeed. Efficiency Unleashed"
BACK-OFFICE SUPPORT
Lowkia takes pride in delivering exceptional Back-office support to meet your business needs. We are here to assist you to ensure a seamless experience.
Data Entry and Management
Our team accurately enters and manages various data types, including customer information, financial records, inventory data, and other administrative tasks, ensuring data integrity and efficient business operations.
Finance and Accounting Support
We provide financial and accounting services, to maintain accurate financial records and support financial decision- making.
HR and Payroll Administration
Assisting with HR and payroll tasks, such as employee data management, timesheet processing, leave management, and payroll calculations, ensuring smooth HR operations and timely salary payments.
Back Office IT Support
We ofer technical support for internal IT systems, software updates, system maintenance, and resolving basic IT issues faced by employees, ensuring a productive and secure work environment.
Order Processing
We efficiently manage and coordinate all stages of the order fulfillment process, from customer order entry to payment processing and final delivery, ensuring a smooth and seamless experience for both customers and businesses.
Ready to level up your bussiness? Reach out.
"Trust us to manage your data entry tasks so you can focus on growing your business"
Data Entry Services
Efficient, accurate, and reliable data entry is essential for your business operations. Our expert team handles all your data management needs with precision and speed, ensuring data integrity and confidentiality.
Accuracy
Minimize errors with our meticulous data entry processes.
Efficiency
Quick turnaround times using the latest technology.
Confidentiality
Stringent measures to protect your data.
Scalability
Services tailored to both small and large projects.
Cost-Effective
Save on operational costs with professional expertise.
Ready to level up your bussiness? Reach out.
"Stay Safe and Engage with Confidence"
CONTENT MODERATION
Lowkia takes pride in delivering exceptional content moderation to meet your business needs. We are here to assist you to ensure a seamless experience.
Videogame Moderation
Our team safeguards your users against other users bad behavior in order to protect their game experience
User-Generated Content Screening
Thoroughly reviewing and screening user- generated content, such as comments, reviews, and forum posts, to ensure they comply with community guidelines and standards, preventing the dissemination of inappropriate or harmful content.
Image and Video Moderation
We use advanced technologies and trained human moderators to review images and videos uploaded by users, ensuring they adhere to the platform's content policies and safeguarding against offensive or illegal material.
Real-Time Social Media Monitoring
Monitoring social media channels in real-time to identify and respond promptly to any inappropriate or harmful content, maintaining a safe and positive online environment for users.
Customized Moderation Guidelines
Working closely with clients to establish tailored moderation guidelines that align with their brand values and community standards, ensuring consistent and accurate content moderation.
Escalation and Incident Reporting
Implementing a clear escalation process to handle critical issues effectively, as well as providing detailed incident reports and analytics to help clients understand content trends and patterns.
Ready to level up your bussiness? Reach out.
" Rely on us for your medical documentation needs and focus on delivering exceptional patient care "
Medical Documentation
Accurate and timely medical documentation is vital for effective healthcare management. Our dedicated team ensures your medical records are meticulously documented, enhancing patient care and compliance.
Precision
High accuracy in transcribing and documenting medical records.
Timeliness
Quick turnaround to keep your operations running smoothly.
Confidentiality
Strict adherence to data security and privacy standards.
Expertise
Skilled professionals experienced in medical terminology and protocols.
Compliance
Ensuring all documentation meets regulatory requirements.
Ready to level up your bussiness? Reach out.
"Let us manage your medical billing and credentialing so you can focus on delivering quality patient care "
Medical Billing & Credentialing
Streamline your revenue cycle and ensure compliance with our comprehensive medical billing and credentialing services. Our experienced team is dedicated to optimizing your practice’s financial performance and operational efficiency.
Accuracy
Precise billing to minimize errors and maximize revenue.
Efficiency
Expedite payment cycles with our streamlined processes.
Compliance
Adherence to all regulatory standards and guidelines.
Credentialing
Ensure timely and accurate credentialing to maintain your practice’s standing.
Support
Dedicated support to handle billing inquiries and credentialing updates.
Ready to level up your bussiness? Reach out.
" Building Relationships, One Customer at a Time "
TECHNICAL SUPPORT
Lowkia takes pride in delivering exceptional technical support to meet your business needs. We are here to assist you to ensure a seamless customer experience.
Help Desk
Availability of technical experts to assist customers with hardware, software, and network-related issues, ensuring prompt and uninterrupted support.
Remote Troubleshooting
Our skilled technicians are capable of remotely accessing customer systems to diagnose and resolve technical problems efficiently, reducing downtime.
Multi-channel Communication
We offer technical support via various channels such as phone, email, chat, and remote assistance, catering to diverse customer preferences and enhancing accessibility.
Software Patching and Updates
We provide assistance with software updates, patches, and security fixes, ensuring customers have the latest and most secure versions of their applications to optimize performance and protect against vulnerabilities.
Monitoring
We implement systems for proactive monitoring of customer infrastructure and applications, enabling quick identification and resolution of potential issues before they escalate.
Ready to level up your bussiness? Reach out.
"Streamline Your Orders, Elevate Your Business"
ORDER PROCESSING
Lowkia takes pride in delivering exceptional order processing service to meet your business needs. We are here to assist you to ensure a seamless experience.
Order Assistance
Our crew assists customers in customizing their orders based on specific preferences or requirements.
Payment Processing
We handle a secure and reliable payment processing, including credit card transactions and other payment methods, while ensuring compliance with relevant security standards.
Order Tracking
We provide real-time order tracking and status updates to customers, enhancing transparency and customer satisfaction by keeping them informed about the progress of their orders until delivery.
Order Verification
We conduct thorough order verification and validation processes to ensure that customer information, product details, pricing, and shipping addresses are accurate and complete before proceeding with order fulfillment.
Returns and Refunds
Establishing a streamlined returns and refunds process to handle customer inquiries, initiate return authorizations, and process refunds or replacements efficiently, ensuring a positive customer experience in the event of product returns.
Ready to level up your bussiness? Reach out.
" Numbers Perfected, Elevate Your Finances "
FINANCE & ACCOUNTING
Lowkia takes pride in delivering exceptional finance and accounting service to meet your business needs. We are here to assist you to ensure a seamless experience.
Accounts Payable Management
Handling the end-to-end accounts payable process, including invoice verification, payment processing, and vendor management, ensuring timely and accurate payments while optimizing cash flow.
Accounts Receivable Management
Managing accounts receivable tasks, such as invoicing, payment tracking, and collections, to expedite cash inflows and minimize overdue accounts.
Financial Reporting and Analysis
We generate regular financial reports, including income statements, balance sheets, cash flow statements, and financial analyses, to provide valuable insights into the company's financial health and performance.
Payroll Processing
Our team manages payroll tasks, such as calculating employee salaries, deductions, and taxes, and ensuring timely and accurate salary disbursements.
Budgeting and Forecasting
We enhance budget preparation and financial forecasting to support strategic planning, cost management, and decision-making processes, ensuring financial stability and growth.