Services

" Building Relationships, One Customer at a Time "

CUSTOMER SERVICE

Lowkia takes pride in delivering exceptional customer service to meet your business needs. We are here to assist you to ensure a seamless customer experience.

Voice

We provide real-time support via phone calls. This allows customers to engage in direct conversations with our knowledgeable agents, ensuring quick issue resolution and personalized assistance.

Chat

Your customers can interact with our agents in real-time through chat-based conversations directly from your website.

Email

Our email solutions offer a convenient and asynchronous communication channel that enables your customers to send inquiries and receive prompt resolutions.

SMS

Our SMS customer service provides a quick and efficient way for customers to receive important updates, notifications, or support, with concise and targeted messages that can be accessed easily on their mobile devices.

Social Media

By engaging with customers on social media platforms, our social media support representatives provide a public-facing channel for inquiries and support.

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"Unlock Your Growth Potential: Power Your Success with our BPO!"

LEAD GENERATION

Lowkia’s expertise in lead generation goes beyond numbers—we connect you with the right opportunities. With our support, every interaction becomes a stepping stone to growth, ensuring your business thrives with a consistent flow of valuable leads.

Targeted Lead Research

We conduct market research and data analysis to identify and qualify potential leads that align with the client's ideal customer profile, ensuring a effective lead generation.

Outbound Sales Campaigns

We implement strategic outbound sales campaigns, including cold calling and email outreach, to engage prospects, promote the client's products or services, and nurture leads through the sales funnel.

Lead Nurturing and Follow-up

Employing lead nurturing strategies to maintain communication with prospects over time, providing valuable information, addressing inquiries, and guiding them towards a purchase decision through personalized follow-ups.

Appointment Setting

Our team arrange qualified sales appointments between potential customers and the client's sales representatives, optimizing the chances of converting leads into actual sales opportunities.

Sales Performance Analytics

We use data analytics to track the effectiveness of lead generation efforts, measuring key performance indicators (KPIs), to continuously refine strategies and maximize sales outcomes

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"Streamline, Simplify, Succeed. Efficiency Unleashed"

BACK-OFFICE SUPPORT

Lowkia takes pride in delivering exceptional Back-office support to meet your business needs. We are here to assist you to ensure a seamless experience.

Data Entry and Management

Our team accurately enters and manages various data types, including customer information, financial records, inventory data, and other administrative tasks, ensuring data integrity and efficient business operations.

Finance and Accounting Support

We provide financial and accounting services, to maintain accurate financial records and support financial decision- making.

HR and Payroll Administration

Assisting with HR and payroll tasks, such as employee data management, timesheet processing, leave management, and payroll calculations, ensuring smooth HR operations and timely salary payments.

Back Office IT Support

We ofer technical support for internal IT systems, software updates, system maintenance, and resolving basic IT issues faced by employees, ensuring a productive and secure work environment.

Order Processing

We efficiently manage and coordinate all stages of the order fulfillment process, from customer order entry to payment processing and final delivery, ensuring a smooth and seamless experience for both customers and businesses.

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"Trust us to manage your data entry tasks so you can focus on growing your business"

Data Entry Services

Efficient, accurate, and reliable data entry is essential for your business operations. Our expert team handles all your data management needs with precision and speed, ensuring data integrity and confidentiality.

Accuracy

Minimize errors with our meticulous data entry processes.

Efficiency

Quick turnaround times using the latest technology.

Confidentiality

Stringent measures to protect your data.

Scalability

Services tailored to both small and large projects.

Cost-Effective

Save on operational costs with professional expertise.

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"Stay Safe and Engage with Confidence"

CONTENT MODERATION

Lowkia takes pride in delivering exceptional content moderation to meet your business needs. We are here to assist you to ensure a seamless experience.

Videogame Moderation

Our team safeguards your users against other users bad behavior in order to protect their game experience

User-Generated Content Screening

Thoroughly reviewing and screening user- generated content, such as comments, reviews, and forum posts, to ensure they comply with community guidelines and standards, preventing the dissemination of inappropriate or harmful content.

Image and Video Moderation

We use advanced technologies and trained human moderators to review images and videos uploaded by users, ensuring they adhere to the platform's content policies and safeguarding against offensive or illegal material.

Real-Time Social Media Monitoring

Monitoring social media channels in real-time to identify and respond promptly to any inappropriate or harmful content, maintaining a safe and positive online environment for users.

Customized Moderation Guidelines

Working closely with clients to establish tailored moderation guidelines that align with their brand values and community standards, ensuring consistent and accurate content moderation.

Escalation and Incident Reporting

Implementing a clear escalation process to handle critical issues effectively, as well as providing detailed incident reports and analytics to help clients understand content trends and patterns.

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" Rely on us for your medical documentation needs and focus on delivering exceptional patient care "

Medical Documentation

Accurate and timely medical documentation is vital for effective healthcare management. Our dedicated team ensures your medical records are meticulously documented, enhancing patient care and compliance.

Precision

High accuracy in transcribing and documenting medical records.

Timeliness

Quick turnaround to keep your operations running smoothly.

Confidentiality

Strict adherence to data security and privacy standards.

Expertise

Skilled professionals experienced in medical terminology and protocols.

Compliance

Ensuring all documentation meets regulatory requirements.

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"Let us manage your medical billing and credentialing so you can focus on delivering quality patient care "

Medical Billing & Credentialing

Streamline your revenue cycle and ensure compliance with our comprehensive medical billing and credentialing services. Our experienced team is dedicated to optimizing your practice’s financial performance and operational efficiency.

Accuracy

Precise billing to minimize errors and maximize revenue.

Efficiency

Expedite payment cycles with our streamlined processes.

Compliance

Adherence to all regulatory standards and guidelines.

Credentialing

Ensure timely and accurate credentialing to maintain your practice’s standing.

Support

Dedicated support to handle billing inquiries and credentialing updates.

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" Building Relationships, One Customer at a Time "

TECHNICAL SUPPORT

Lowkia takes pride in delivering exceptional technical support to meet your business needs. We are here to assist you to ensure a seamless customer experience.

Help Desk

Availability of technical experts to assist customers with hardware, software, and network-related issues, ensuring prompt and uninterrupted support.

Remote Troubleshooting

Our skilled technicians are capable of remotely accessing customer systems to diagnose and resolve technical problems efficiently, reducing downtime.

Multi-channel Communication

We offer technical support via various channels such as phone, email, chat, and remote assistance, catering to diverse customer preferences and enhancing accessibility.

Software Patching and Updates

We provide assistance with software updates, patches, and security fixes, ensuring customers have the latest and most secure versions of their applications to optimize performance and protect against vulnerabilities.

Monitoring

We implement systems for proactive monitoring of customer infrastructure and applications, enabling quick identification and resolution of potential issues before they escalate.

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"Streamline Your Orders, Elevate Your Business"

ORDER PROCESSING

Lowkia takes pride in delivering exceptional order processing service to meet your business needs. We are here to assist you to ensure a seamless experience.

Order Assistance

Our crew assists customers in customizing their orders based on specific preferences or requirements.

Payment Processing

We handle a secure and reliable payment processing, including credit card transactions and other payment methods, while ensuring compliance with relevant security standards.

Order Tracking

We provide real-time order tracking and status updates to customers, enhancing transparency and customer satisfaction by keeping them informed about the progress of their orders until delivery.

Order Verification

We conduct thorough order verification and validation processes to ensure that customer information, product details, pricing, and shipping addresses are accurate and complete before proceeding with order fulfillment.

Returns and Refunds

Establishing a streamlined returns and refunds process to handle customer inquiries, initiate return authorizations, and process refunds or replacements efficiently, ensuring a positive customer experience in the event of product returns.

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" Numbers Perfected, Elevate Your Finances "

FINANCE & ACCOUNTING

Lowkia takes pride in delivering exceptional finance and accounting service to meet your business needs. We are here to assist you to ensure a seamless experience.

Accounts Payable Management

Handling the end-to-end accounts payable process, including invoice verification, payment processing, and vendor management, ensuring timely and accurate payments while optimizing cash flow.

Accounts Receivable Management

Managing accounts receivable tasks, such as invoicing, payment tracking, and collections, to expedite cash inflows and minimize overdue accounts.

Financial Reporting and Analysis

We generate regular financial reports, including income statements, balance sheets, cash flow statements, and financial analyses, to provide valuable insights into the company's financial health and performance.

Payroll Processing

Our team manages payroll tasks, such as calculating employee salaries, deductions, and taxes, and ensuring timely and accurate salary disbursements.

Budgeting and Forecasting

We enhance budget preparation and financial forecasting to support strategic planning, cost management, and decision-making processes, ensuring financial stability and growth.

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