Fintech
Reliable Fintech Customer Support Outsourcing Services
Lowkia offers customizable and reliable customer service outsourcing for financial technology companies, helping you control customer experiences and elevate service delivery. Our top-tier solutions deliver seamless transactions and personalized services, empowering your business to meet rising customer expectations in today’s marketplace.
Our integration strategy connects with your platforms, telephony, and contact systems, providing personalized interactions throughout the customer journey. By leveraging advanced technology and timely human expertise, we transform your workflow and improve operational efficiency.
What We Offer
Support Services for Fintech Applications
Our dedicated customer support for fintech applications encompasses all stages, from inquiries to sales and onboarding. By providing personalized interactions and effective solutions, we ensure your customers enjoy seamless and satisfactory experiences, driving loyalty and trust.
Efficient Payment Collection and Follow-Up
Payment collection is a critical challenge for fintech companies, potentially impacting customer relationships. Lowkia BPO offers expert outsourcing services that maximize payment collections and improve customer relations through effective follow-up and comprehensive after-sale support.
Outsourced Data Labeling
Lowkia offers comprehensive microtasking solutions with top-notch personnel, technology (including integrations and automation), and platforms for accurate, high-volume data labeling. Our expertise spans agriculture, vehicles, robotics, sports, and eCommerce, enhancing machine learning, data modeling, insurance verification, and content moderation.
Enhancing Customer Acquisition and Retention
Outsource your fintech customer services to us and experience a significant boost in customer acquisition and retention. Our expert team will also enhance your win-back efforts, recovering lost customers by addressing and improving previous dissatisfactory experiences.
Customer Experience Surveys and Feedback
With Lowkia’s customer service solutions, fintech companies can effectively gather and respond to customer feedback, ensuring superior experiences. Our services provide essential insights into customer expectations, enabling you to continually enhance customer interactions.
Outsourced Back-Office Support
Lowkia provides top-tier back-office support through cutting-edge APIs, integrations, and automation. Our services include research, order processing, data entry, account setup, annotation, content moderation, and QA, leading to improved turnaround, KPI achievement, quality, and customer satisfaction.
Why FinTech Companies Choose Lowkia
Exceptional Cost Efficiency
Access premium resources at reduced rates. Our solutions drive innovation while staying within budget, helping you achieve significant savings on operating costs
Accuracy and Precision
We implement unified processes and procedures with cutting-edge technology, ensuring precision through advanced algorithms, analytics, and architectural design.
Effortless Technology Integration
We customize our tools and processes to align perfectly with your current systems, facilitating smooth operations and enhancing the overall customer experience.
Data Security
Ensuring enhanced compliance and regulatory focus with robust security measures to minimize risks and protect your operational processes.